How to Install and Uninstall

Information When purchased from the Mac App Store, Araxis Find Duplicate Files is installed in the usual way for Mac App Store applications. The instructions below apply only if you have not purchased through the Mac App Store.

To install Araxis Find Duplicate Files from the Araxis website:
  • Check the release notes for your version of Araxis Find Duplicate Files to ensure that your system is compatible. Any operating system updates that may be required for your system will be mentioned in that article.
  • Download the Araxis Find Duplicate Files disk image (.dmg file) from the Download Araxis Find Duplicate Files page.
  • If you haven’t already, open and mount the Araxis Find Duplicate Files disk image (.dmg file) that you have downloaded. You will need to accept the Araxis Find Duplicate Files licence agreement to do this.
  • Drag the Araxis Find Duplicate Files application from the disk image into your system’s Applications folder.
To uninstall Araxis Find Duplicate Files:
  • Move the Araxis Find Duplicate Files application from your system’s Applications folder.
  • To delete Araxis Find Duplicate Files preferences, remove the /Users/<userid>/Library/Preferences/com.araxis.findduplicatefiles.plist file (where <userid> is your login id).
  • Remove any Araxis Find Duplicate Files item from your login keychain. This contains your registration information, including your serial number.

Troubleshooting

Although problems installing Araxis Find Duplicate Files are rare, they do occur from time to time. Araxis support has identified the following steps as likely to solve most installation issues.

  • Ensure that your system meets the minimum system requirements outlined in the release notes for your version of Araxis Find Duplicate Files.
  • Use the OS X Disk Utility application to verify your hard disk and verify disk permissions.
  • Try going through the uninstallation steps above and then starting the installation again.

How to get help

If you continue to encounter problems after trying the above, please contact Araxis for assistance. If possible, please include a screenshot of any error you are seeing, and a note of what version of OS X you have installed on your computer.